CHOOCHII EXPERT Cleaning Terms And Conditions
These Terms and Conditions are effective immediately once the booking is made.
1. Definitions
“The Company ” – means Choochii Expert Cleaning Services.
“Cleaner” – means the person or firm carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company to whom the cleaning services are supplied by the Company.
“Service”– means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
2. Contract
2.1. These Terms and Conditions represent a contract Choochii Expert Cleaning Services and The Client.
2.2. The Client agrees that any use of The Company’s services, including placing an order for services by telephone, email or Whatsapp shall constitute the Client’s acceptance of these Terms and Conditions.
2.3. Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client.
2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by The Company.
2.5. The Company operates a minimum charge of 4 hours per cleaning visit.
3. Payment
3.1. Payments of fees may pay online to our appointed bank account.
3.2. We shall invoice monthly for weekly booking Clients or at the end of a project dependent on the agreed terms.
3.3. All prices are Net and no settlement discount is allowed. All accounts are payable no later than 3 (three) days from the date of the booking session.
3.4. For monthly payment customers, payment shall be made no later than the 7th of the month. Invoice outstanding payments for over 15 days are subject to a 5% per month late payment penalty.
3.5. All quotations offered by us are deemed valid for a period of 30 (Thirty) days, after which time we reserve the right to revise the said quotation.
3.6. Any additional work requested that isn’t covered in the original brief will be quoted separately and added to the original invoice. One month’s notice is required to discontinue the service.
3.7. All Cleaning service prices are reviewed each year and adjusted in line with inflation, minimum wage increases or any reasonable circumstances.
4. Equipment
4.1. Cleaning materials are NOT provided by the Company. If you require to rent our solutions or equipment/tools, The Client can request them upon booking is made.
4.2. If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaner.
4.3. If the Client requires the Cleaner to use their own materials and equipment including a vacuum cleaner the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.
5. Cleaner’s Task
5.1. Company will give a guideline for the cleaner’s task during offering the package to the client before the booking is made. This means that the cleaner is able to do it within the allotted time.
5.2. Clients may give a list of priorities for the cleaner if they have priorities for the task to be done.
5.3. Cleaners’ tasks DO NOT INCLUDE washing, folding clothes, ironing, and carrying a weight of more than 15kgs. However, Clients can request upon booking if they need special tasks to do such as ironing or folding clothes.
6. Refunds
6.1. No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified.
6.2. Refund will be issued only if the Client has canceled a cleaning visit within the allowed time (48 hours) prior to the start of the cleaning session and a payment has been already received by the Company.
6.3. Refund will be issued if a Cleaner does not attend a cleaning visit, payment for which has been already received by the Company.
7. Cancellation
7.1.1. The Client agrees to pay the CANCELLATION FEE OF RM30 if: a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
7.1.2. The Client agrees to pay the full price of the cleaning visit, if: a) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; b) There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills.
7.2. If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 24 hours’ notice is required.
Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.
8. Termination Of Monthly Paid Client
8.1. The Client may terminate this contract (monthly Clients) by giving 30 days prior notice in writing, calling, or Whatsapp to our respective staff.
9. Complaints
9.1. All complaints are taken seriously. If you are not happy with any aspect of our service please call us as soon as possible with the proof of unsatisfied task and give us the chance to rectify it. Your feedback is very important to us and we want you to be happy.
9.2. All claims should be made during or within 12 hours of service.
9.3. If the Client is dissatisfied with a currently occurring service, The Company asks that The Client notify us as soon as they notice anything that might be to their dislike by calling 010-3836433 or 012-7746433. Please do not wait until the service is ending.
10. Liability
10.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs, or compensation (whether direct, indirect, or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavors to be right on time on any visit but sometimes due to transport-related and other problems which are beyond the Company’s control, the Company operative may arrive with a delay or the cleaning visit may be re-scheduled.
10.2. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs, or compensation (whether direct, indirect, or consequential) which may be suffered or incurred by the Client arising from or in any way connected with – 1. A cleaning job is not complete due to the lack of hot water or electricity 2. Third-party entering or present at the Client’s premises during the cleaning process; 3. Any existing damage to the Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative.
10.3. The Company shall not be liable under any circumstances for any loss, expense, damage, broken item (glass / furniture / etc) during cleaning session reported later than 2 hours from ending session time. How ever The Company only bear the claim of loss base on mutual understanding with client maximum up to 50% of the cost.
11. Supplementary Terms
11.2. The Company, reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks change.
11.3. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.
11.4. If any estimates of how long it will take the cleaning operatives to complete the job are being provided those are only estimates based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one-off cleans may take longer to complete due to longer intervals between cleaning sessions, number, and type of cleaning tasks required when compared to the regular maintenance cleaning of the same property.
11.5. The Client understands that the price he has been quoted may vary according to the condition of the property and room sizes etc.
11.6. The Company shall endeavor to arrange a replacement cleaner if your regular cleaner cannot attend a scheduled visit and will inform the Client prior to the visit.
11.7. Post Construction Cleaning, Post Renovation Cleaning, Event Cleaning or badly neglected homes may take up to two to three times longer than a well-maintained home requiring general cleaning. Therefore the Company advises the Client to ask for further details.
12. Our Guarantee
12.1. The Company has built its business and reputation by providing its clients with the best possible cleaning service available. Still, the Company realize, that because its operatives are a human beings, they sometimes make mistakes. For this reason, the Company offers a Guarantee. If the Client is not satisfied with any areas that have been cleaned, the Company’s operative will come back to the Client’s premises and re-clean those areas free of charge within 2 days of the booking date.
Please note that this guarantee will not apply if the condition of the premises has deteriorated since the original cleaning was undertaken.
